Privacy Policy infocall.app

Last updated: 2025-08-16

infocall (“we”, “our”, “us”, the data processor) operates the infocall.app messaging application (“the App”) to be used by users ("you") within closed user groups ("your organization", the data controller).

The App provides secure message exchange within your organization.

Personal data are handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Data We Collect

We process the following personal data, provided by your organization to enable you for using the App:

  • First name
  • Last name
  • Phone number

Furthermore, we process the message exchange within your organization:

  • Messages and notifications about new messages.
  • Responses to such messages.
  • Delivery and read confirmations.

In addition, when you use the App, we process:

  • Technical data (such as device type, operating system, IP address) necessary for secure service delivery.

2. Purpose of Processing

We process personal data in order to:

  • Enable secure message exchange within your organization.
  • Authenticate and identify you as a user.
  • Ensure secure delivery and storage of messages.
  • Operate, maintain, and improve the App.

3. Legal Basis

Processing is carried out on the basis of:

  • Contractual necessity (Art. 6(1)(b) GDPR): to provide the messaging service to you as part of your organization’s use of the App.
  • Legitimate interests (Art. 6(1)(f) GDPR): to ensure security and proper functioning of the App.

4. Data Storage & Security

  • All data is transmitted encrypted and stored on secure servers located in the European Union (EU).
  • We apply technical and organizational measures to protect data against unauthorized access, loss, or misuse.

5. Data Sharing

We do not sell or share your personal data with third parties for marketing.

Your data may only be shared with:

  • Service providers who operate our servers and infrastructure (within the EU, under GDPR-compliant agreements)
  • Legal authorities, only where required by applicable law

6. Data Retention

We retain your personal data only as long as necessary to provide the service, or as required by your organization, unless longer storage is required by law.

7. Your Rights (GDPR)

Requests related to your GDPR rights (e.g., access, rectify, erase, restrict, port, object) should be directed to your organization (data controller). We act as a data processor on their behalf. Some of the rights may be lawfully restricted by your organization.

8. Contact

If you have any questions about this Privacy Policy, contact us under support@infocall.at